Policies & Information

  • Your privacy is respected and protected.

    All personal and health information is handled in accordance with the Privacy Act 1988.

    • Your information will be kept confidential and stored securely

    • Information will not be shared without your consent, unless required by law

  • At Ocean & Forest Naturopathy, I am committed to providing you with attentive, high-quality, and personalised care. To support this, I may use a secure AI-assisted clinical note-taking tool within my practice.

    What this means for your care

    This tool is used to assist in generating clinical notes from our consultation. It allows me to remain more present and engaged with you during our time together, rather than focusing on manual note-taking.

    The tool operates in the background and does not interact with you directly. All notes generated are carefully reviewed, edited, and approved by me to ensure they accurately reflect your care.

    Privacy and confidentiality

    Your privacy is of the utmost importance. Any AI-supported tools used within the clinic are required to meet strict privacy and data security standards. Your personal and health information remains confidential and is handled in accordance with applicable privacy regulations.

    Your choice

    Your participation is entirely optional. If you prefer that AI-assisted note-taking is not used during your consultation, you are welcome to let me know at any time.

    By consenting, you acknowledge that you understand how this tool is used within the clinic and are comfortable with its inclusion in your care.

  • Following your booking, you will receive an email with relevant information and any required forms.

    Please ensure all forms are completed prior to your appointment.
    Failure to do so may result in your appointment being postponed or cancelled.

  • Appointments are reserved exclusively for you and require a commitment of time and preparation.

    A minimum of 48 hours’ notice is required to cancel or reschedule your appointment.

    Cancellations or changes made within 48 hours of your appointment may incur a cancellation fee.

    Cancellations made within 24 hours, or failure to attend your appointment, will result in the full consultation fee (100%) being charged.

    Cancellation fees will be processed using your stored payment method in accordance with the clinic’s payment policy.

    This policy ensures that time can be offered to other clients who may be waiting for an appointment.

  • To secure your appointment, a 50% deposit is required at the time of booking.

    The remaining balance will be processed automatically the day prior to your appointment using your nominated payment method.

    • By booking, you consent to the remaining balance being charged prior to your consultation

    • Appointments will not be held without a deposit

    • All payments are required in full prior to your consultation taking place

    Deposits are non-refundable, however may be transferred to a future appointment where sufficient notice (48+ hours) is provided.

    Transferred payments must be used within 12 months of the original booking date, after which they will expire.

  • My consultation fees reflect the time, clinical expertise, and depth of care involved in each appointment, including preparation before and integration after our session. As a qualified practitioner with university training and ongoing professional development, my pricing also accounts for the responsibility of delivering safe, evidence-informed naturopathic care. Fees are structured to support the sustainability of the practice, allowing adequate time for each client while maintaining high-quality, individualised support. This ensures each consultation is given the attention it requires rather than being rushed or standardised.

  • To support a smooth booking and payment process, your card details are securely stored through my booking system, Practice Better.

    How this works

    By providing your card details, you authorise Ocean & Forest Naturopathy to securely store your information and process payments in line with the clinic’s booking and payment policies. This includes:

    • Charging the initial deposit at the time of booking

    • Processing any remaining balance prior to your appointment

    • Applying cancellation or late fees, where applicable under the clinic’s policy

    Security of your information

    Your card details are stored securely via an encrypted, third-party payment provider. I do not have direct access to your full card details, and all information is handled in accordance with strict security and privacy standards.

    Your consent

    Providing your card details indicates your consent for payments to be processed as outlined above. You may request removal of your stored card details at any time, noting that a valid payment method is required to maintain bookings.

  • Consultations may take place either:

    • From a private home-based clinic

    • At a client’s home (by appointment)

    • Via Telehealth

    All consultations are conducted by appointment only.

  • Telehealth involves the use of electronic communication to enable health and wellness services remotely, including consultation, assessment, treatment, and education. It includes interactions via video, phone calls, or other secure platforms.

    By booking, you consent to participate in telehealth services provided by Ocean & Forest Naturopathy.


    Benefits and Limitations

    Benefits:

    ●    Access to care from the comfort of your home.

    ●    Continuity of care when in-person visits are not possible.

    Limitations:

    ●    Telehealth may not be appropriate for all conditions.

    ●    There may be risks related to data security, as electronic communication is not always fully secure.

    ●    Technical issues (e.g., poor internet connection) may affect the quality of service.

    Acknowledgements:

    ●    While reasonable measures are taken to ensure the privacy of telehealth sessions, there are potential risks related to data breaches.

    ●    You agree to participate in telehealth from a secure and private location to protect your confidentiality.

    ●    It is your responsibility to confirm coverage for telehealth services.


    Your Rights

    As a client, you have the right to:

    ●    Withdraw consent for telehealth services at any time without affecting your access to other services.

    ●    Request an in-person visit if preferred (subject to availability).

    ●    Access your health records

    • Ongoing support between consultations may be limited

    • Additional consultations may be required for continued guidance

    • Response times to messages may vary

  • Where appropriate, recommendations may include practitioner-only supplements or products.

    • Any products suggested are based on your individual presentation

    • It is your responsibility to inform me of any medications or existing conditions

  • Each individual responds differently to naturopathic care.

    • Outcomes may vary between individuals

    • No guarantees can be made regarding specific results

    • Your commitment to recommended strategies plays an important role in your overall experience

  • Naturopathic care is complementary and is not a substitute for medical advice, diagnosis, or treatment.

    • I do not diagnose medical conditions or replace the care of your GP or specialist

    • You are encouraged to seek appropriate medical care where needed

    • Any recommendations provided are intended to support your health alongside your broader healthcare team

  • By booking, you acknowledge that you have read and agree to the clinic policies and information including the cancellation and payment terms.